Tantrika is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au (opens in a new tab or window).
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including when you sign-up or make a purchase via our website https://www.tantrika.com.au, by telephone or facsimile, by email or in person, but only when you are making a purchase or require your goods posted to you. We don’t guarantee website links or policy of authorised third parties (anyone other than Tantrika).
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing, which also includes replying to the newsletter e-mail with “STOP” or “UNSUBSCRIBE” in the message Subject or as the first line in the body of the message.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We here at Tantrika do not collect Sensitive Information from our clients. If any of the information you provide to us happens to fall into the “Sensitive Information” category, unless this information is required to process your order, we will discard this information immediately.
Sensitive information will be used by us:
- Only for processing your order;
- For the primary purpose for which it was obtained;
- For a secondary purpose that is directly related to the primary purpose;
- With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. You will almost always be the only person providing information about you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties but only where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing or visit our website https://www.tantrika.com.au then login using your Account Login details, then click your name to take you to your Profile page. From this page you can update all your details and review what information we have stored about you.
Tantrika will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information (since it’s available to you for free 24-hours a day on our website)
In order to protect your Personal Information we may require identification from you before releasing the requested information. You will need to prove you are you before we give you all your details.
Credit Card Details
We do not store your payment information, ever. This is including (but not limited to) your Credit Card number. Our website does not store this information at all.
If you provide your Credit Card details to us over the phone or in an e-mail, for the purposes of making a purchase from us, your credit card details will be kept for as long as it takes to successfully process your purchase. This means once your purchase has been finalised, your card details are destroyed. Usually this process is complete in less than 24 hours after a successful purchase.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is kept up-to-date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not-up-to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. Alternatively, you may update your details at any time by logging-in to your Account Profile on our website.
This Policy is current at time of publication and is subject to change without notice. The newest version will always be available on our website, https://www.tantrika.com.au
Notice To California Residents – Your California Privacy Rights:
Under California Civil Code Section 1798.83 (known as the "Shine the Light" law), Tantrika customers who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please write to us at the following address:
ATTN: Webmaster for Tantrika.com.au
PO Box 58
Kuranda, QLD, 4881
Alternatively, you may send us an email at firstname.lastname@example.org
ATTN: Webmaster for Tantrika.com.au
PO Box 58
Kuranda, QLD, 4881
email@example.com (For all non-website enquiries)
firstname.lastname@example.org (For all Website-related enquiries)
Shop Number: 07 4093 9575 (or +61740939575 if calling from overseas)
Last Updated: 3-July-2017